POLICY INFORMATION

MICROSOFT CERTIFIED MASTER (MCM)

MICROSOFT CERTIFIED SOLUTIONS MASTER (MCSM)

MICROSOFT CERTIFIED ARCHITECT (MCA)

 

 

PRICING:

Program pricing is subject to change at any time without notice.

 

EVENT DEFINITION:

Event definition applies to the following products:

•             Microsoft Certified Master Training and Practice Labs

•             Microsoft Certified Solutions Master Training and Practice Labs

•             Microsoft Proctored MCM and MCSM Exams

•             Microsoft Certified Architect

 

DISCOUNT POLICY:

Discounts may periodically be offered. Discounts are effective as of the date published.  Discounts must be applied prior to the close of registration for the event in which you are purchasing. Discounts cannot be applied to prior purchases.  Discounts may not be combined. If you are experiencing a problem with applying a discount, please request assistance from advcert@microsoft.com prior to the close of registration.  Microsoft reserves the right to modify, amend, cancel or otherwise change the discount policy at any time, for any reason and without notice to you.

 

MCA APPLICATION PAYMENT:

The application fee of $125.00 is non-refundable. The applicant has 60 days from completion of the application payment to be accepted into the program. If an applicant is unable to complete their application within 60 days they will need to reapply to the program and pay a new application fee.  The application payment is valid for one year from the date of acceptance into the program.

PROGRAM PAYMENT:

If paying by wire or check, please allow up to four weeks for processing time. If payment is not received two weeks prior to the start of an event, the candidate will be moved to the next available timeslot. Rescheduling fees will apply.

 

The program payment is valid for one year. Additional charges may incur if a candidate needs to reschedule or cancel.

 

PROGRAM CANCELLATION:

Microsoft reserves the right to cancel an event up to and including 14 calendar days prior to the event start date.  Microsoft accepts no responsibility for airline tickets or other reservations that a candidate may have purchased and are affected by a cancellation.  Cancellation fees do not apply when Microsoft cancels an event.

 

MCM-MCSM CANDIDATE RESCHEDULE/CANCELLATION:

Once a candidate has completed their registration and enrolled into a specific event, a seat is reserved for that candidate.  If the candidate needs to reschedule, an email must be sent to advcert@microsoft.com.  Each change will be subject to the following rescheduling fees:

 

•             Training: $1,000.USD payable via credit card

•             Exam: Less than 14 calendar days prior to the start date: $150.00 fee payable via credit card

•             Practice Labs: Cannot be rescheduled or cancelled after email is sent containing user id, password, and login instructions.

 

If a candidate needs to cancel, an email must be sent to advcert@microsoft.com. Cancellation will be subject to the following cancellation fees (application fee is not included):

 

•             Less than 30 calendar days prior to the event start date: 100% of event fee

•             30-59 calendar days prior to the event start date:  50% of event fee

•             60+ days prior to the event start date: No fee

•             No show: 100% of event fee

 

MCA CANDIDATE RESCHEDULE/CANCELLATION:

Once a candidate has completed their registration and enrolled in a MCA board, a seat is reserved for that candidate.  If the candidate needs to cancel or reschedule, an email must be sent to advcert@microsoft.com.  Each change will be subject to the following rescheduling fees:

 

•             Less than 60 calendar days prior to the event start date: 100% of event fee

•             60 + calendar days prior to the event start date:  No fee

 

CANDIDATE EXPENSES:

All expenses for flights, housing, T&E, car rental and any misc. supplies prior to, during and after the event are the sole responsibility of the candidate.

 

PRACTICE LABS:

Practice Lab Session(s) are non-refundable.  Special consideration due to power outage or equipment failure within the Microsoft environment (hardware/labs) will be at the sole discretion of the Advanced Certification team.  Your use of the Practice Labs is governed by the Practice Labs Terms of Use ("TOU").   Access begins upon receipt of the access link and password

 

MICROSFT PROCTORED EXAMS:

The Microsoft Certified Master and Solutions Master Exams are governed by the Non-Disclosure Agreement and General Terms of Use for Microsoft Certification Exams ("TOU”).

 

MCSM Exams

If you do not pass the knowledge or the lab exam for the MCSM certification, you can retake the exam. You must pass the MCSM knowledge exam before you can register and take the MCSM lab exam. Once you pass an exam you will not be able to take the same exam again. After the initial attempt, you'll have to wait 30 days until you try again and 60 days for every attempt thereafter. You will be responsible for all costs associated with the retake exams.

 

MCM Exams

Candidates who do not pass the exam the first time can schedule up to two subsequent attempts to be taken remotely.   Retakes must be completed within one year of attending the training or before the first delivery of the next version of the training, whichever is later.  There is a 30-day waiting period prior to the second attempt, and a 30-day waiting period prior to the third attempt.

 

QUESTIONS:

For any questions regarding our policies, please contact advcert@microsoft.com prior to registration.